Terms and Conditions

Welcome to Infossel Soft Solutions. These Terms and Conditions govern your access to and use of our websites, software applications, web applications, mobile applications, communication services, WhatsApp Business integrations, APIs, and related services.

By accessing or using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with these terms, please do not use our services.

1. About Infossel Soft Solutions

Infossel Soft Solutions provides software development and technology services, including business management software, web applications, mobile applications, customer management systems, financial management solutions, communication integrations, and related technology services.

2. Eligibility

You must have the legal capacity to enter into an agreement under the applicable laws of your jurisdiction to use our services.

If you are using our services on behalf of a company, organization, or other legal entity, you represent that you have the authority to accept these Terms on behalf of that entity.

3. Use of Our Services

You agree to use our services only for lawful purposes and in accordance with these Terms.

You must not:

• Use our services for unlawful or fraudulent activities.
• Attempt to gain unauthorized access to our systems.
• Interfere with the security or operation of our services.
• Upload malicious software, viruses, or harmful code.
• Use our services to distribute spam or unauthorized communications.
• Use our services to violate the rights of another person or organization.
• Attempt to reverse engineer or improperly access our software.

4. WhatsApp Business Integration

Our services may provide integration with WhatsApp Business, Meta platforms, or other third-party communication services.

When using WhatsApp Business integration, you are responsible for ensuring that your communications comply with applicable laws, regulations, WhatsApp Business policies, Meta policies, and applicable privacy and consent requirements.

You must only send messages to users where you have an appropriate legal basis, permission, or other authorization required under applicable laws and platform policies.

Infossel Soft Solutions does not guarantee the availability, delivery, or uninterrupted operation of third-party platforms, including WhatsApp or Meta services.

5. User Accounts

Certain services may require you to create an account. You are responsible for maintaining the confidentiality of your account credentials and for activities performed through your account.

You agree to provide accurate and current information when creating or maintaining your account.

If you believe that your account has been accessed without authorization, you should notify us immediately.

6. Customer Data

Where our services process customer or business data on your behalf, you remain responsible for ensuring that you have the appropriate rights, permissions, notices, and legal basis to collect and process such information.

We may process information as necessary to provide, maintain, secure, and improve our services, subject to our Privacy Policy .

7. Privacy

Your privacy is important to us. Our collection and use of personal information is described in our Privacy Policy.

Please review our Privacy Policy for information about how personal information is collected, used, stored, and handled.

8. Third-Party Services

Our services may integrate with third-party platforms and services, including Meta, WhatsApp, payment providers, hosting providers, analytics providers, cloud services, and other technology providers.

Third-party services may have their own terms, policies, privacy practices, and availability requirements. Your use of such services may therefore be subject to the applicable third-party terms.

9. Intellectual Property

Unless otherwise agreed in writing, all software, source code, website designs, documentation, trademarks, logos, graphics, content, and other materials provided by Infossel Soft Solutions remain the property of Infossel Soft Solutions or its respective licensors.

You may not reproduce, distribute, modify, sell, sublicense, or commercially exploit our proprietary materials without appropriate authorization.

10. Customer-Provided Content

You remain responsible for content, data, documents, messages, customer information, images, files, and other information that you submit, upload, or transmit through our services.

You represent that you have the necessary rights and permissions to use and submit such content.

11. Service Availability

We aim to provide reliable services but do not guarantee that our services will always be available, uninterrupted, secure, or completely error-free.

Service availability may be affected by maintenance, technical problems, network failures, hosting issues, third-party services, security incidents, or circumstances beyond our reasonable control.

12. Fees and Payments

Certain services may require payment of fees. Applicable pricing, payment schedules, subscriptions, or project charges will be communicated separately through applicable proposals, invoices, agreements, or service documentation.

Unless otherwise agreed in writing, applicable taxes and payment processing charges may be payable by the customer.

13. Suspension or Termination

We may suspend or terminate access to our services where reasonably necessary, including in cases involving violation of these Terms, unlawful activity, security risks, abuse, fraudulent activity, non-payment, or requirements from applicable authorities or third-party platforms.

You may discontinue use of our services at any time, subject to any applicable contractual obligations.

14. Limitation of Liability

To the extent permitted by applicable law, Infossel Soft Solutions shall not be responsible for indirect, incidental, special, consequential, or loss-of-profit damages arising from the use of or inability to use our services.

We are also not responsible for failures or interruptions caused by third-party platforms, internet service providers, hosting providers, communication networks, or other external services.

15. Indemnification

You agree to indemnify and hold harmless Infossel Soft Solutions, its employees, representatives, and service providers from claims, losses, liabilities, damages, and expenses arising from your unlawful use of our services, violation of these Terms, or infringement of third-party rights.

16. Changes to These Terms

We may update these Terms and Conditions from time to time. Updated terms will be published on this page with a revised "Last Updated" date.

Your continued use of our services after an update constitutes acceptance of the revised Terms, subject to applicable law.

17. Data Deletion

Users may request deletion of applicable personal information associated with our services, subject to legal, contractual, security, accounting, and other legitimate retention requirements.

For information about requesting deletion of your data, please refer to our Data Deletion Instructions .

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of India, subject to the jurisdiction of the appropriate courts.

19. Contact Us